As a family owned Jewellery business, i am proud to say that we are 100% Australian owned. Jewellery has always been in our family and was a big part of my up bringing. Being a second generation business, it gives me a lot of joy, to carry on the Xennox name, and uphold all the values that have been established over the last 37 years. My main drive and passion is to make Xennox diamonds, a name that is synonymous with high quality diamonds, jewellers who specialse in hand made manufacturing and unparalleled service.
Service
My belief is that the answer to any client’s question is “YES”. There is nothing that our jewellers can’t do, or won’t do for our clients. There is always a way to achieve the desired outcome, its just a matter of finding a way. My job as the designer is to find the way. We always strive to do anything we can to help our clients, whether its giving advice, or helping a client restore a piece, their happiness is always paramount.
Quality
I never compromise on quality. I would always rather our jewellers scrap a piece and start again, then give something to a client that i am not 100% happy with. One of the great things about being extremely fussy, is that the finished product will always achieve a higher result. The benefit of upholding yourself to the highest standards, is that you get to work with really nice stones.
Xennox Jewellers Standard
Our minimum diamond quality that we try and aim for is an F colour. This forms part of the white diamond range. While some jewellers will tell you that a G colour stone sits in the “near colourless” range. For me a G colour diamond pulls too much yellow. I find that most clients, can tell the difference between an F and a G colour, when placed side by side. The colour difference of an E colour is even more noticeable. I like to personally inspect every main diamond that we sell to ensure that our diamonds are “eye clean”. Where ever possible i try and find diamonds that have girdle inclusions. If a diamond must have an inclusion i always try and aim for a white inclusions, instead of a black carbon mark.
Dealing direct with the diamond cutters overseas, i have learnt a lot about how to get the best performance out of a stone. A diamond’s cut standard is something i am really passionate about. It is the only thing man has control over, and is the only reason a diamond sparkles. If you want the brightest cut diamond on the market, we recommend a Passion8 “Hearts and Arrows” diamond. Like a mechanic who listens to an engine to see what is right or wrong with an engine, i love looking into a diamond to see what the cutter has done right or could have done better at.
An excellent cut grade from the GIA, only tells you that a diamond falls within certain parameters. Approximately the top 30% of stones that go to the GIA, will get an excellent cut grade. According to the GIA, a diamond with a table facet percentage of 61% will still be eligible to receive an excellent cut grade. However i would never buy a stone with a percentage over 58%. This is why it is so crucial to have a diamond cut expert to look at your diamond.
At Xennox Diamonds, we are passionate about you and the jewellery we make for you. Whether you have just started your journey or you know exactly what you want, we are always happy to spend the time and sit down with you. Our reward is seeing our clients blown away, and it is what I and my jewellers always strive for.
Karl