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Google Rating
5.0 5.0
Holly
12:05 14 Dec 18
Just picked up my custom Xennox diamond engagement ring and I'm absolutely in love! Thank you so much to Jane, Karl and the rest of the team for helping create my dream ring!! Jane was so helpful in answering all of my questions along the way and putting my mind at ease that the ring would be perfect and she was right, it is perfect! Thanks again! 😍😍😍
Mike Mazaski
09:19 08 Nov 18
Absolutely excellent, customer tailored service. They’ll work with you on your idea and around your budget for the best possible outcome. No pushy sales tactics as they know you are there for one reason and that’s to get why you’re after and what you or your significant other desire.
Patrick Hogan
06:20 14 Nov 18
A wonderful experience from start to finish. Kevin was our main contact at the store and was amazing in providing guidance, information and sourcing the perfect diamond for us. We were unsure about designing a ring however Kevin and the team supported us to get exactly what we wanted, a ring that is unique, stylish and beautiful. Kevin and the team did an amazing job to also design and construct the ring within a quick timeframe in time for the proposal. Thank you Kevin and the Xennox team!
Pavel Ducháč
06:52 04 Dec 18
I needed adjustment to an engagement ring bought elsewhere. It is a bit rare to find a company with staff that is so helpful, friendly and professional. Thank you, Kevin, for answering all my questions about the process and for your help with the measurement and adjustment. The result is perfect and my fiancée absolutely adores the ring. I have recommended your services to all my friends and will happily return back as your loyal customer.
Gavin Clark
09:28 04 Nov 18
I could not be happier with my experience with Xennox Diamonds. I walked into their showroom with a basic idea of what I wanted for my fiancé and met Karl. He sat down with me and after I tried to explain what I wanted Karl had designed it better than I could have imagined. I was even more impressed when I picked up the ring. I cannot recommend Karl and his team highly enough. Oh, and they have an amazing whiskey collection that put the icing on the cake. Am looking forward to getting Xennox to make the wedding rings.
Brendan Stephens
23:56 18 Dec 18
I was in the store last Friday with my wife. It was a very friendly and relaxed experience. Karl was knowledgeable and gave us some great advice. Two happy customers.
Paul N
04:56 01 Jan 19
A great experience at Xennox to buy an engagement ring for my future wife. We were lucky to work with Rob who not only was a knowledgeable salesman but also a jeweller by trade. Rob’s knowledge and passion for jewellery made the whole experience so easy. Would definitely recommend. In fact we’re off to purchase our wedding bands this week.
Joanne Helder
07:46 20 Jan 19
Wow! Such beautiful, quality jewellery. Staff are lovely and welcoming. The bar is a nice addition if you have been wandering around the Queen St Mall all day. Highly recommend!
Zach Tappenden
01:31 22 Jan 19
I had been recommended to visit Xennox by a boss from work. Despite having several other jewlers ready to inspect we only made it to Xennox. Exceptional service and Karl even dropped the ring off to our restaurant after resizing. Great service.
Bridget O'Connor
00:46 25 Jan 19
Absolutely love my ring. Every time I walk in to the store I feel like a valued customer. Karl also shared great knowledge on different metals and different options to suit
Jeremy Wilson
08:37 10 Feb 19
Very professional staff. Stellar quality jewelry at a very reasonable price. I would definitely recommend Xenox and will be going back in the future for sure.
Daniel Pedersen
22:44 19 Feb 19
The best jeweller in the city, possible the state. I visited over 14 stores and wasn't happy with any of them before I was referred to Xennox by a friend of mine. I ordered my fiancee's engagement ring the first day I walked in, easily the most pleasant and education experience I have ever had. Karl and his staff were everything I was looking for at this pivotal stage in our lives and I could not have had a better experience. I encourage anyone reading this to direct their friends and family to Xennox, it will be the best decision you make.
Chelsea Yates
22:25 19 Feb 19
I recently bought my partners engagement ring from Xennox Diamonds and I couldn’t be happier with the whole experience. I first met with Kevin who was an absolute gem (pun intended) he was informative, not pushy (actually told me to go away and do my own research - which I did) I came back to Xennox because not only do they stock high quality diamonds but their service and is personable and positive. Thanks Kevin!! Keep doing your thing 🙂 see you soon for our wedding bands!!
Catalina Parish
00:52 20 Feb 19
What amazing service!Karl's service went above and beyond ensuring that all my needs were met. We will be in the market for our wedding bands shortly and we will be back to shop with Xennox diamonds
Stacey Ballard
05:47 25 Feb 19
Massive thank you to Karl and the team at Xennox Diamonds for your help raising the setting of my engagement ring, when other jewellers had told me it wasn’t possible.It has completely transformed my ring and has allowed for a flush fitting wedding band (which Xennox have also created to perfection!) which is exactly what I wanted.I couldn’t be happier with the results.Thank you so much!
Lisa Merrick
21:20 27 Feb 19
Where do I start? From the moment we walked into the showroom we knew we had come to the right place! The showroom is beautiful, relaxing and elegant. The perfect place and atmosphere when making some of the most important decisions for the rest of your life. The staff are so lovely, helpful and very knowledgeable. We were greeted by Karl when we walked in and he was polite, funny, honest and professional. I now own 3 of the most beautiful pieces of jewelry that I know I will treasure for a lifetime. The bar is a wonderful touch and my husband certainly appreciated the different Whiskeys on offer. I cannot recommend Karl and the team highly enough at Xennox Diamonds.
Carol Mason
02:26 28 Feb 19
Always a fantastic experience visiting Xennox, Karl and his team of professionals. I love the fact that there is quality at an affordable price and the service is second to none. Always happy, thank you,Carol and Aidan Mason 😁
Felicity Volkland
00:59 24 Mar 19
Karl has been fantastic from start to finish. We went to him with my engagement ring design and very specific desires. He spent the time to ensure we were happy with the design and even made suggestions to enhance the design of the ring further. I had high expectations and can happily say that they were surpassed at every turn. Thank you for making my dream ring a reality. It is even better than I imagined it. Thank you Karl for the care and expertise in the designing of the ring and the amazing workmanship. Everything I asked for has been achieved - and more! I highly recommend the Xennox team to anyone wanting truly unique and high quality jewellery.
Christopher Harvey
09:53 22 Mar 19
From the moment I went into Xennox Diamonds I was very happy with the service. Melanie worked closely with me to capture my vision in a beautiful one of a kind piece for my wife. After my design was confirmed we were in regular contact to keep me abreast of the progress. My Wife loved the ring and was very happy with the piece. Thanks to the team especially Melanie for making it a easy process. I highly recommend Xennox Diamonds.
Anthony Jones
07:36 18 Jul 19
Edited to add - this was a 5 star review but I was a little unimpressed with a 2am text message asking me to leave a Google review when I had already left a positive one. Xennox, you have great customer service in person but your marketing people really need to set the time zone appropriately if you want to spam your customers asking them to leave reviews. Further edit - I was impressed by the follow up service after this issue. Melanie called me and advised there would be an investigation into this issue. Once again, excellent customer service. I will shop here again. Xennox Diamonds has excellent customer service as well as quality products. I went to have rings resized that I had made at Xennox about 10 years ago. Melanie, the consultant, was professional and friendly and helped me find the right size. I was told it would be a week but two days later, I got a call and they were ready. They checked the claws and gave the rings the most amazing polish and clean. I would highly recommend this diamond dealer for your wedding, anniversary and special occasions. Go and see Melanie, she will help you out!
Sinead Coleman
03:17 22 Jul 19
I was very happy with the overall experience with Xennox Diamonds. I recently got a diamond sapphire ring made. I cannot speak highly enough of Kevin. He spent a great amount of time with me helping me design the perfect ring. Nothing was an inconvenience. Very professional, knowledgeable and helpful. The finished product was perfect, exactly what I had wanted and I will definitely shop there again and would highly recommend
Kathryn Nicola Catchpole
06:22 26 Jul 19
Absolutely 5 star service here. From the moment I walked in I was made to feel very comfortable. I had a budget to work within and Xennox, specifically Kevin helped me find something perfect for me. They went out of their way to get a stone in for me to look at and didn’t make me feel bad when I decided against it. Karl and Kevin made my dream ring come true and within budget. I wouldn’t go anywhere else now. Thanks Xennox Diamonds and I suppose I should thank my husband too 😁.
Kelly Millar
04:36 28 Jun 19
I cannot speak highly enough of Kevin and Carl and the whole Xennox Diamonds experience! I purchased a custom-made sapphire and diamond ring that is absolutely stunning - I get comments everywhere I go about how beautiful it is.Through the design and creation process, Kevin was helpful and communicative. He brought in a selection of beautiful stones for me to choose from, so that I could get the ring of my dreams. Kevin's customer service is outstanding - he kept in regular contact, gave me exceptional advice and helped me create the perfect piece within my budget. He also made sure I knew how to care for my piece and helped me with insurance and cleaning.Every time I was in Xennox, I was made to feel like a VIP. Their team is so lovely and their diamonds are second-to-none. I felt confident knowing I was purchasing exceptional quality from a reputable, family-owned business.I will never buy anywhere else - and I can't wait to go and visit Xennox again.Can I give six stars? xxx
Chris Greenup
21:18 27 Jul 19
I just wanted to say a big thank you to Melanie from Xennox Diamonds for assisting in making what could be viewed as a stressful purchase (engagement ring) uncomplicated. She supported me every step of the way. Melanie's communication and knowledge about diamonds was first class, which made me feel really comfortable in making my decision about which ring to choose.I'd definitely recommend seeing Melanie at Xennox Diamonds, you won't be disappointed.
Tracie Eaton
07:03 02 Aug 19
I have been incredibly impressed with Kevin, Carl and the Xennox Diamonds team. I recently asked my rings to be cleaned, and very quickly was informed that I was about to lose a diamond - that was a 1/2 of a matching pair! The team have not only repaired my engagement ring, but returned them looking incredible. I cannot recall them so shiny and fabulous. A new lease on life is an understatement! Thank you so much for paying such great attention to them! For amazing customer service, attention to detail and going well above expectations, you can't get better than Xennox. Thanks again to you all. 🙂
Noemi Jovcevski
20:59 05 Aug 19
Highly recommended. Karl and the team provided exceptional service. Got some yellow gold rings plated with white gold and they look amazing. The workmanship was exceptional. Communication was timely and the job was finished quickly. I will definitely be back.
Aaron Aldridge
03:00 11 Aug 19
Karl is always such a gentleman. Matt helped us with wedding bands and was very thorough and nice. The lady in the shop even helped with our son. Going to Xennox is always a great experience. Thank you so much we love the engagement ring and can't wait to see the wedding bands.
Michele Corcoran
01:38 17 Aug 19
Melanie at Xennox Diamonds in Brisbane made my purchase a breeze. I was shown a few different designs and never felt pressured into making a decision. I was warmly welcomed into the store. I would highly recommend Xennox to any potential diamond purchaser. Thanks again for your wonderful service and I will definitely be visiting again. Thanks again Melanie I love my ring and earrings. Michele
Leanne Williams
06:24 27 Aug 19
All the staff at Xennox are wonderful. Even now 3 years later when I visit for a clean of my rings and a rhodium plating. I was only in town for a few days and hoped they would be able to help, and it wasn’t a problem. My rings are as beautiful as the day we bought them. Thank you so much.
Kent Lawrence
19:54 02 Sep 19
After many months of procrastination I finally went in and saw the team at Xennox Diamonds to have my ring designed and ordered. The professionalism of the team and the energy they expelled made my experience ten fold. We spent time talking through what I liked, the look I was after and then we came up with a design that was perfect. Time was not an issue, they didn't rush the experience nor did they push the sale, it was all done in a way that made me feel comfortable. I would not hesitate in recommending both Joanna and Kevin for your next jewelry purchase! Thanks! Now the wait to see the final product 🙂
Leanne Hepnar
08:32 04 Sep 19
The whole team at Xennox are amazing. We were able to sit down, choose our diamonds and design our perfect engagement rings, nothing was too much trouble. The rings were hand made on site and we even got photo updates along the way. All of the staff were extremely knowledgeable and very approachable. The finished products are beautiful and to such a high standard. We have also had Sapphire pendents made. We have always been welcomed for ring cleans and advice. Always an amazing experience from start to finish, they come highly recommended and we will be back. Big thanks to Karl and Kevin!
Leah Watters
05:05 19 Sep 19
Very very happy, went in for a ring re-size. The ring needed to be reduced by 9 ring sizes! Wasn't an issue at all, Kevin was more than happy to help. The ring was ready the next day and for a very reasonable price. They were also able to keep a previous engraving on the ring which was amazing.Lovely staff who go above and beyond to help and make sure you are happy. Will be returning for all my future jewellery needs and would recommend to anyone.
Vernon N
02:08 26 Sep 19
Wonderful staff , extremely helpful and very knowledgeable. For custom designs I highly recommend Xennox as they are very thorough and walk you through each step with ease. My ring was amazing and my partner loved it. What an extraordinary piece. Thank you so much for making my dream a reality!!
James
03:08 08 Oct 19
I was recommended Xennox through a friend in the industry. I met with Karl who helped me step by step with design for an engagement ring. The staff are very friendly and professional. My fiance was so happy with the results that we are now getting our wedding rings made through Xennox too. I would highly recommend this company.
Melinda Franettovich Smith
05:42 12 Oct 19
A huge thanks to Melanie and the rest of the team at Xennox for helping me find a stunning eternity band! Melanie was so lovely and helpful throughout the process. We had a fantastic experience with Karl when we got our wedding rings at Xennox many years ago and once again they have been a pleasure to deal with.
Ben Steele
05:13 14 Oct 19
The absolute benchmark for quality, service, expertise and friendliness. The entire team are always completely welcoming of you and willing to work with you to find or create the exact piece that you need. Xennox not only stands out as a full service jewellery store but I find it hard to compare the level of service to any business I have been to in a very long time. Our engagement ring was created from a sketch all the way through to manufacturer and it was exactly how we described. We paid exactly how much we wanted to pay and it was ready the day they said it would be ready. I cannot recommend this company enough, even if you know nothing about diamonds or jewellery they will walk you through with honesty, understanding and respect. We both love this business and are forever grateful for the items we already possess thanks to them. Particular mention to Joanna Hunter, she is an absolute Super Star and 100% the reason we chose Xennox to begin with. Joanna is the ultimate professional and you can tell she loves her job and her clients. You can tell that she wants to find the exact solution for you and not just a solution that will sell a ring. Thanks team and keep up the outstanding work!
Chriss
10:11 15 Oct 19
We've had such an amazing experience with Kevin and the team at Xennox Diamonds that we just couldn't let the opportunity pass with out sharing our gratitude and appreciation for everyone at Xennox Diamonds.After finding the stunning 'Isabella' engagement ring we set the team the most difficult challenge to date. To deliver not only one but two Isabella diamond engagement rings within 3 weeks which also included some slight changes to the style of the rings. They nailed it and we are eternally grateful to Precious Paul (Diamond Setter), Gracious Greg & Rob-Bjorn (Jeweler's) who put their heart and sole into our rings. Their dedication to their work is exceptional. Their individual and team effort is to be commended. We will have no hesitation in recommending Xennox Diamonds and we will be returning for our wedding rings.
Kate O'Sullivan
23:49 30 Oct 19
After the great service my fiancee received when he was picking my engagement ring, we decided to return to get our wedding bands. I picked a ring I loved but it was only in the shop in white gold. They custom made the ring in yellow gold for me and it is even nicer than I had envisioned. It is going to be really hard waiting until our wedding day to start wearing it! Great customer service from beginning to end and beautiful rings, would definitely recommend to anyone.
Ben
11:26 06 Nov 19
Huge thanks to Melanie and the rest of the team at Xennox Diamonds. Melanie made the process of designing and creating my partners engagement ring extremely simple. I cannot thank her enough for her help and expertise that she has shown through the whole process. Will definitely recommend to family and friends. Thanks, Ben.
Tania Jacobsen
12:20 10 Nov 19
Took my engagement ring to Xennox to get my diamond fixed as it had come loose in the setting. Fantastic job done on it, looks amazing and as new and sparkly as when I got it 10 years ago. Definitely recommend a visit to Xennox and their beautiful showroom. Their customer service is very good, while I was waiting I watched alot of young couples choosing their engagement rings, everyone is made to feel very special which is very rare in this day and age. Thanks Matt and everyone who looked after me.
Huy Tran
07:32 22 Nov 19
I had a great experience with Xennox! I came in with very little experience about diamonds and wanted to keep the engagement a complete surprise to my now fiancé, so I didn’t even speak to my friends/family for advice about diamonds. After speaking to a few other jewellers, I found Kevin and Karl from Xennox to be the most knowledgeable and patient with ideas for my design and gave me a lot of time and information to make my own mind up about how I wanted to proceed. Because the diamond we chose was very specific, they were great in keeping me in the loop about the diamond delivery and also gave me a lot of updates throughout the process. The photos of the progress of the ring construction was an amazing touch, as was the wine/scotch provided when meeting up with them. If you’re after an easy and professional process, and great value for money, I’d definite recommend Xennox Diamonds!
Stephen Maxwell
04:11 28 Nov 19
Xennox and Melanie were second to none. They not only got the engagement ring done in the shortest possible turn around time but the quality of the ring was just incredible. Would recommend for anyone looking to get a engagement or wedding ring. Service, Professionalism and Quality!Thanks so much for making the proposal perfect and can't wait to see what you do with the wedding bands.
chapotto .
11:27 03 Dec 19
We met Melanie at the same sexy wedding expo. Xennox was the only jeweller exhibiting and we had a great connection with Melanie straight away. She was genuinely excited for us and showed as a range of bands. Melanie was not pushy at all which we appreciated. She explains quite clearly the difference in products and also made it easy to understand that we could design as we wanted. A great experience with Xennox Diamonds.
Roslyn Walsh
10:17 12 Dec 19
The show room was quiet and very personal. The salesman made no effort to talk us into buying but was keen to show us whatever we were interested in seeing. He was happy to give details about the diamonds we were viewing, showing and comparing both cheaper ones and more expensive ones. Once we had made our choice, he was extremely helpful and professional with the other necessary details - like sizing etc. I would very happily recommend the shop to others and look forward to returning in the near future.
Anish Preshy
05:33 18 Jan 20
Had a great experience with Xennox and Melanie. I had been to 5 other jewellers before coming across Xennox and I could really tell the difference in both the service, their knowledge and their patience, while I explored all options. I wanted to surprise my fiance hence had no clue regarding the ring size or the style she'd like but Melanie helped with both issues. Melanie was easy to contact at all times and all my queries/issues were adequately answered/solved. I'd definitely recommend Xennox to all my friends and family. Might see me there soon 😅
