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5 Signs You Have the Wrong Jeweller

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Handcrafted by master crafters, over 40 years of experience, we are committed to providing exceptional craftsmanship and personalised service to every client.
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Are you ready to start looking at possible wedding ring choices?

Choosing the right jeweller can be just as important as the rings themselves and with so much choice available you might be stuck even before you start.

Your options range from branded chain stores to more exclusive customized bespoke jewellers, but one thing is for sure if any of the jeweller’s you walk into show you any of these 5 warning signs…you might be best off looking elsewhere.

Bad Service: Pay close attention to how you are treated from the moment you walk through the door to the moment you leave. Bad service is the first sign that the people you are dealing with have no interest in giving you any advice, help or guidance no matter how good their product looks.

The Experience: Does the store make you feel good, do the team that work there make you feel relaxed? Are you offered a drink on arrival? Will they go above and beyond to deliver what you need?

Make sure whoever you purchase your dream ring from treats you like royalty. After all this is one of the most important times of your life and you deserve it!

Sales Pressure: No one likes a pushy salesman, especially when it comes to picking an expensive unique item like a wedding ring. Being pressured by a high powered salesperson means they are more concerned about their commission check than whether or not you walk away with the right wedding rings for your needs.

Take your time and choose a jeweller that offers a fair price that doesn’t depend on you making hasty decisions you will regret later.

Not Listening: A good salesperson should listen to you if they really are going to be able to help you choose the perfect ring. Knowing which wedding rings are going to be right for you comes partially from listening to your likes, desires and more importantly your dislikes.

If the salesperson attending you insists on showing you things that are out of your price range, that don’t fit the tastes you describe or just looks like they are trying to offload a discounted piece, then leave the store right away. They are never going to help you find what you’re looking for.

Poor Store Culture: As soon as you walk into the store, get an instant vibe for the place. If you feel like an alien in a foreign land being observed by the superior beings who look down their noses at you, then you are probably in the wrong place.

Some jewellers have this air of superiority about them because they sell beautiful expensive items. This is a strong indication that they probably think more about their commission than actually giving you great client service.

At Xennox Diamonds we believe that every client that walks through our door deserves great service and special attention and all the help they need to find the perfect wedding rings.

We want to help make your special day as unique and unforgettable as you which is why we want to invite you to book a Discovery Session with us at our luxury showroom.

Come and visit us with or without your partner and we will listen to your thoughts and ideas about your perfect wedding rings before showing you our selection of unique diamond rings.

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